Developing Knowledge-Based<br />
Client Relationships

Developing Knowledge-Based Client Relationships

Leadership in Professional Services

Second edition

Ross Dawson


“Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.”

David Maister, author of Managing the Professional Service Firm and The Trusted Advisor

“For many professional firms, there is no bigger challenge than deepening their relationships with key clients. In this arena, Ross Dawson is a master and his book, for those prepared to study and change, can provide off-the-shelf competitive advantage.”

Professor Richard Susskind, OBE, author of The Future of Law

“Ross Dawson was the first among the world’s business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your clients or customers, you’ll find this book useful.”

Thomas H. Davenport, Professor and Director of Research, Babson College;
Accenture Fellow; and author of What’s the Big Idea?

“Insightful, practical and beautifully straightforward – this should be essential reading for anyone offering professional or creative services.”

Verna Allee, author, The Future of Knowledge:
Increasing Prosperity through Value Networks