Developing Knowledge-Based Client Relationships
Leadership in Professional Services
Second edition
Ross Dawson
Testimonials
“Dawson has pulled off the nigh-impossible: improved on what was already a terrific book. Even more than before, this is essential reading for professional service firms.”
“For many professional firms, there is no bigger challenge than deepening their relationships with key clients. In this arena, Ross Dawson is a master and his book, for those prepared to study and change, can provide off-the-shelf competitive advantage.”
“Ross Dawson was the first among the world’s business thought leaders to pursue the intersection of knowledge and client relationships in professional services. No matter that your business, if you want to know more about your clients or customers, you’ll find this book useful.”
“Insightful, practical and beautifully straightforward – this should be essential reading for anyone offering professional or creative services.”
